Was originally from Maryland and have always enjoyed the sour dough pretzels, especially with a cold glass of milk.

Had these shipped to AZ, when arrived most of the pretzels are broken and the salt is shaken off them. What’s a pretzel without salt? Well I’ll tell you it ain’t that good. :(

My daughter lives in Colorado and can’t get Utz snacks. I send a box every few months. The snacks always arrive promptly and in great condition.

I ordered two jars of the pretzels and they came in a smashed box delivered by UPS I have emailed customer service a couple of times as the pretzels were all smashed into crumbs basically and I have had no response all of my previous orders I have been very satisfied with

I recently purchased two 64 oz. barrels of Utz Sourdough Hard Pretzels. As always, they taste great, however, out of eight pounds of pretzels, there was a total of three unbroken pretzels. About 75 percent of the weight were pieces smaller than one inch long. While I would still purchase them for my own consumption, I have a suggestion for improving the survival of the pretzels in handling and shipping. I noted that they had not been crushed, but, being brittle most of the breakage probably occurred from impacting one another in the barrel. If you were to package in pretzels partially evacuated plastic bags, (thin polyethylene might work best), the pretzels would form a solid mass and could not impact one another and break. Do not "over evacuate" the bags as that could crush the pretzels. If the bagging has some elasticity, it would compensate for some breakage of the pretzels. Finally, offer the barrels as an accessory or buy so many bags and get a free barrel. I believe that these steps would improve the marketability of the product. R. Allen