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FAQs

We love our customers. That’s why we’re transparent and upfront about our products and everything we do. If you have questions, please look below for answers. Or contact our team, and we’ll get back to you shortly.

Can I change something on my order after it has been placed?
Order details, such as shipping address and payment method, can not be changed after an order is placed. You may cancel an order that has not shipped any time by contacting our Customer Care Team. If you received a shipping notification or if your order is in a shipped status, that means your order has been processed and can not be canceled or edited. Please refer to our Return Policy for options.
When will my order arrive?
We process and ship your order within 1-2 business days. Once your order ships you will receive an e-mail instantly containing your tracking information, by clicking on the link you will be able to track your order. To view more info, please visit our Shipping & Returns section.
Can I track my package?
Yes once your order is shipped you will receive tracking info via a shipping confirmation email. You may view your orders tracking info by clicking on the link included in that email.
Will freshness be guaranteed?
Absolutely! Most orders ship directly from the snack food capital of the world here in Hanover, PA (Golden Flake orders ship directly from our facility in Birmingham, AL) we only use the freshest products available to fill your order. Shipped directly from the factory ensures product freshness. In addition, every order is backed by our 100% Utz-standingly Delicious Guarantee! We unconditionally stand behind every item we sell. You and your recipients will agree - We Guarantee It! Please visit our Returns & Shipping page for more info.
Is it safe to use my credit card on line?
Yes. We use SSL technology which is the industry standard for safe online selling. Shopify complies with the highest level of Payment Card Industry (PCI) standards.
Do you add any extra handling charges?
No. You pay for the item and shipping only.
How much are my shipping charges, are they correct?
We understand that shipping, quite frankly, can be expensive. It is our biggest challenge and we are continually working with our carriers to find the best methods to ensure properly delivery at an affordable price. In most cases we are able to pass our shipping discounts on to our customers. Shipping rates are determined by package dimensions, quantity and destination zip code.
When ordering multiple items, will my boxes be combined to save on shipping?
Absolutely! We make every attempt to maximize your shipping dollars. This means it is our best practice to combine items into one shipping box without jeopardizing the safe delivery of the items being shipped.
Why can’t I order chocolate products all year long?
Temperature plays a critical factor in why we are unable to offer chocolate year-round. We consider these items as seasonal and currently do not ship during warmer months. To ensure you receive the best product available, we currently only ship chocolate October – April weather permitting.
Why don’t you offer the exact sized product that I may have found elsewhere?
The products we offer on our online store are selected because of that item's availability, packaging available shipping parameters, and whether or not that product is part of an exclusive agreement used for other methods of sales.